Right of withdrawal

Withdrawal period

Article 121-21 of the French Consumer Code. – “The consumer has a deadline of fourteen days to exercise his right to withdraw from a contract concluded at a distance, following a cold-call or out-of-office contact, without having to justify his decision, nor to bear other costs than those planned to articles L. 121-21-3 in L. 121-21-5. Any clause by which the consumer gives up his right to withdraw is void”

Right of withdrawal

You may exercise your right of withdrawal sending your request on plain paper to the following postal address: « THX MEDICAL, Zone Industrielle de Sainte Consorce - Batiment 28 - 69280 Ste Consorce », by fax to the 04 78 87 16 98, or by mail to info(a)thxmedical.com.

Your request should be sent in the fourteen days following your purchase order, and should contain the following information:

  • Surname/Name or Company Name of the customer
  • Contact details
  • Purchase order number
  • Date of sending

Cost of returning the goods

All products subject to the right of withdrawal should be sent at the customer’s expense to the following postal address « THX MEDICAL, Zone Industrielle de Sainte Consorce - Batiment 28 - 69280 Ste Consorce » within a maximum of fourteen days after sending the request for withdrawal.

This deadline is deemed to be fulfilled if the product is sent before the expiration of the fourteen-day deadline.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, features and proper functioning of the goods.

Effects of withdrawal

Should you withdraw from the present contract, we will reimburse all payments received, including the costs of delivery (with the exception of additional fees resulting from the fact that you have chosen, if applicable, a mode of delivery other than the cheaper standard mode of delivery automatically proposed) without undue delay and, in any case, no later than fourteen days from the day in which we got informed about your decision of withdrawal from the present contract.

We will process the refund using the same means of payment you have used for the initial transaction, unless you expressly agreed otherwise; in any case, this refund will not result in any additional costs for the customer.

Withdrawal form

En cliquant sur le bouton ci-dessus, je confirme envoyer une demande de rétractation dans la pleine possession de mes moyens.

Les champs marqués d'une étoile sont obligatoires !


Tel : +33(0)4 78 87 17 99


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